Warranty on post-warranty service of technical equipment

Professional BAIP service centre performs diagnostics of all IT and office equipment faults, additional hardware installation, configuration and maintenance. The centre provides phone consultations and, if possible, the work is performed remotely, at the customer’s site or in the BAIP service centre. BAIP provides IT hardware warranty and non-warranty repair services for both companies and individuals.

We are partners of a number of major hardware manufacturers. We have certificates confirming our competence. Partnership agreements with three largest European IT spare parts and technical equipment suppliers ensure the following:

• possibility of delivering necessary components or hardware anywhere in the country within the agreed SLA;
• access to more than 50,000 spare parts warehouses throughout Europe;
• before delivery to the customer, all equipment is tested using specialized testing programs.

BAIP guarantee is a service of the restoration of operational capacity and ensuring functionality of the hardware. At a subscription fee, the functionality of the customer’s equipment is restored within the specified period of time, at the agreed time without any additional cost (including spare parts, labour and transport costs).

The service can cover the entire IT infrastructure of a company or institution, regardless of the variety of equipment manufacturers or certain groups of hardware (servers, personal computers etc.). We have partnership agreements with three largest European IT spare parts and technical equipment suppliers, which:

• ensure the delivery of necessary parts or equipment anywhere in the European country within an agreed SLA;
• offer access to more than 50,000 spare parts warehouses throughout Europe;
• before delivery to the customer, all equipment is tested using specialized testing programs.

BAIP warranty is provided under a special methodology BAIP CIMF. Depending on the customer needs and equipment criticality, certain service level agreements (SLA) are signed to guarantee that the service is provided in a timely and qualitatively manner. The total scope of services for any level of service:

• incident diagnostics through proactive observation;
• initiation and management of changes related to incidents or problems,;
• incident escalation to manufacturer;
• monitoring and control of commitments of service level agreements (SLA);
• reporting on resolved incidents, problems, or changes executed;
• centralized helpdesk in registration and solving of incidents and problems;
• service manager.

The service can be provided for completely new equipment or equipment with expired warranty maintenance, thus extending its life cycle, no longer supported by the manufacturer. We also offer solutions when part of hardware has a valid manufacturer’s warranty, and the warranty has expired for the other part.